Dear Valued Customer
RE: COVID-19: Update on processing and despatch of orders for educational books
I wish to update you on the operations at Oxford University Press South Africa following the implementation of Level 4 lockdown by national government, effective Friday 1 May 2020.
Oxford University Press South Africa fully supports the President’s staggered and incremental approach to reopening our economy in order to flatten the COVID-19 curve. As I have mentioned in previous communications, the health and safety of our people must remain the foremost priority for all organisations at this time.
In light of the fact that Level 4 lockdown regulations allow for the sale and distribution of educational books, please note the following:
- Our customer services team remains contactable via e-mail (email@example.com or firstname.lastname@example.org for customers outside South Africa). They are also now contactable via telephone (086 112 6657 or 021 596 2300).
- Effective immediately, customers are able to place orders for educational books in print and digital format. These orders can be placed via our website (www.oxford.co.za) or by contacting our customer services (details above).
- Please note that the fulfillment and dispatch of orders will be determined by the conditions under which we will be permitted to operate under Level 4 lockdown regulations. We have commenced dispatching from Wednesday, 6 May.
- Our warehouse has reopened partially and in strict adherence to the regulations. Please bear with us in this regard as we are operating with limited capacity.
Please be aware that our operations are subject to change at any time, in compliance with the relevant regulations implemented by national government. I will continue to keep you updated in this regard.
I wish to extend my sincere appreciation to you for your patience and understanding over the past month. Once it is deemed safe, we hope to be able to resume our full operations and provide you with the optimal levels of service upon which we pride ourselves.
Kind regards Lauren Capes Customer Services Manager