While most labour relations texts are concerned with laws and regulations, structures and procedures, this book focuses on the actions and reactions of individual people, who, after all, are at the centre of the labour relations system. The book therefore presents a comprehensive framework of labour relations from a psychological perspective. Labour Relations: The Psychology of Conflict and Negotiation is the second edition of Industrial Relations: A Psychological Approach, and has been updated to take account of recent developments in South Africa, including the Labour Relations Act of 1995. New chapters explore the role of trade unions, the negotiating
process, and third-party intervention. This book is an essential introduction to labour relations for
students and business people.
AN INTRODUCTION
1Industrial psychological approach to labour relations
THE LABOUR RELATIONS SYSTEM
2The nature of labour relations
3Labour relations psychology: a systems approach
INPUTS TO THE SYSTEM
4The labour relations context
5Parties to the relationship
6Conflict generation
THROUGHPUT OF THE SYSTEM
7Conflict handling
8The nature of negotiation
9Preparing for negotiations
10The conduct of negotiations
11Skills to facilitate negotiation
12Third-party intervention
13OUTPUT OF THE SYSTEM
14Outcomes and feedback
Students studying Labour Relations and business people
