Part 1: Organisational structure and office layout
1The organisational structure
2Organisational structure and the secretary
3Organisational structure and communication
4The office environment
5Office layout
6Ergonomics and office furniture
Part 2: Secretarial office administration
1Managerial functions in the secretary's office
2Self-management
3Time and task management
4Diary control
5Follow-up systems and reminders
6Managing telephone usage
7Managing mail room services
Part 3: Dealing with messengers
1Control and monitoring
2Instructions and directions
3Coordinating a function
4Organising collection and dispatch
5Security
6Planning the route
7External messengers
Part 4: Access control, security and safety
1The business policy
2Identification and access cards
3Visitors' registers
4Scanning equipment
5Security at the secrtary's workstation
6Safety in the office
Part 5: Travel arrangements
1Assisting with travel arrangements
Part 6: Financial services
1Remittance register
2Basic wage system
3Petty cash management
4Depositing money
5Internal claims
Part 7: Auxillary services
1Financial services
2Financial products
3Telecommunication services
4Transport services
5Insurance services
6Marketing services
7Brokerage