The Succeed In series provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

The Succeed In series provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

Features

  • Assessments at the end of every module prepare learners for the exam
  • Additional content added to address the out-of-date curriculum
  • Additional resources for lecturers and learners available

Part 1: Organisational structure and office layout
1The organisational structure
2Organisational structure and the secretary
3Organisational structure and communication
4The office environment
5Office layout
6Ergonomics and office furniture
Part 2: Secretarial office administration
1Managerial functions in the secretary's office
2Self-management
3Time and task management
4Diary control
5Follow-up systems and reminders
6Managing telephone usage
7Managing mail room services
Part 3: Dealing with messengers
1Control and monitoring
2Instructions and directions
3Coordinating a function
4Organising collection and dispatch
5Security
6Planning the route
7External messengers
Part 4: Access control, security and safety
1The business policy
2Identification and access cards
3Visitors' registers
4Scanning equipment
5Security at the secrtary's workstation
6Safety in the office
Part 5: Travel arrangements
1Assisting with travel arrangements
Part 6: Financial services
1Remittance register
2Basic wage system
3Petty cash management
4Depositing money
5Internal claims
Part 7: Auxillary services
1Financial services
2Financial products
3Telecommunication services
4Transport services
5Insurance services
6Marketing services
7Brokerage
TVET students in the Management Assistant or Business Management streams.
  • Office Practice N5 Student Book



The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Due to contractual restrictions, we reserve the right not to supply certain territories.