Succeed in Labour Relations N6 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.
- Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.
- Cartoons, illustrations, diagrams and photos present information visually.
- Examples, Case Studies and Real World documents and Did You Know boxes link theory to industry and bring the content to life.
- Key Terms are explained on the page where they is used and a Glossary is included at the end of the book.
- Key Points highlight core information, which students will find useful when studying.
- Revision Corner recaps previous learning.
Power Break activities and The Ethics feature allow for discussion and revision.
- Assessment questions at the end of each chapter provides test and exam practice.
Part 1: The labour relations system
2: How external and internal inputs link to the conversion
3: How outputs link to the conversion
4: How an output becomes a new input
5: Structures, in-company procedures and processes used to solve labour-related conflict
6: Substantive and procedural agreements
Part 2: Handling conflict
7: Definition of conflict
8: Distinguishing between personal conflict and conflict in the workplace
9: Causes of conflict in the workplace
10: Conflict indicators in the workplace
11: Importance of solving conflict in the workplace
12: Conflict handling methods
Part 3: Collective bargaining
13: Definition of collective bargaining
14: Functions and objectives of bargaining
15: Context in which collective bargaining takes place
16: Types of bargaining
17: Difference between centralised and decentralised bargaining
18: Recognition of a trade union prior to shop floor bargaining
19: Factors an employer takes into account before recognising a trade union
20: Outcomes of collective bargaining
21: Bargaining councils
Part 4: Disputes and dispute resolution
22: Definition of a dispute
23: Types of disputes
24: Aim of dispute resolution
25: Methods of dispute resolution
26: Defining dispute resolution methods
27: Role of negotiator, mediator and arbitrator
28: Institutions for dispute resolution
Part 5: Industrial action
32: Product boycott
Part 6: Communication, structures and procedures
34: The role of communication in workplace labour relations
35: Structures to ensure effective workplace communication
Human Resource Management students and lecturers from N4 - N6 at private and public TVET colleges.