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Succeed in Labour Relations N6 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

Succeed in Labour Relations N6 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

Features

  • Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.
  • Cartoons, illustrations, diagrams and photos present information visually.
  • Examples, Case Studies and Real World documents and Did You Know boxes link theory to industry and bring the content to life.
  • Key Terms are explained on the page where they is used and a Glossary is included at the end of the book.
  • Key Points highlight core information, which students will find useful when studying.
  • Revision Corner recaps previous learning. Power Break activities and The Ethics feature allow for discussion and revision.
  • Assessment questions at the end of each chapter provides test and exam practice.

Part 1: The labour relations system
1
2: How external and internal inputs link to the conversion
3: How outputs link to the conversion
4: How an output becomes a new input
5: Structures, in-company procedures and processes used to solve labour-related conflict
6: Substantive and procedural agreements
Part 2: Handling conflict
7: Definition of conflict
8: Distinguishing between personal conflict and conflict in the workplace
9: Causes of conflict in the workplace
10: Conflict indicators in the workplace
11: Importance of solving conflict in the workplace
12: Conflict handling methods
Part 3: Collective bargaining
13: Definition of collective bargaining
14: Functions and objectives of bargaining
15: Context in which collective bargaining takes place
16: Types of bargaining
17: Difference between centralised and decentralised bargaining
18: Recognition of a trade union prior to shop floor bargaining
19: Factors an employer takes into account before recognising a trade union
20: Outcomes of collective bargaining
21: Bargaining councils
Part 4: Disputes and dispute resolution
22: Definition of a dispute
23: Types of disputes
24: Aim of dispute resolution
25: Methods of dispute resolution
26: Defining dispute resolution methods
27: Role of negotiator, mediator and arbitrator
28: Institutions for dispute resolution
Part 5: Industrial action
29: Stikes
30: Picketing
31: Go-slow
32: Product boycott
33: Lock-out
Part 6: Communication, structures and procedures
34: The role of communication in workplace labour relations
35: Structures to ensure effective workplace communication
36: Grievances
37: Retrenchments
38: Discipline
Human Resource Management students and lecturers from N4 - N6 at private and public TVET colleges.
  • Labour Relations N6 Student Book



The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Due to contractual restrictions, we reserve the right not to supply certain territories.