Part 1: Basic communication principles
1The importance of effective communication
2The elements of the communication process
3The communication model
4Categories of communication
5Interpersonal communication
6Phatic communication
7Listening skills
Part 2: Interpersonal
relationships and social interaction
1A healthy self-image
2Interpersonal relationships
3Barriers to interpersonal communication and social interaction
Part 3: Organisational communication
1Introduction to organisational communication
2Basic hierarchical structures
3Forms of address
4Means of communication
Part 4: Interviews
1The interview as a communication process
2
Employment interviews
3Hints for the applicant
4Introduction to disciplinary interviews
Part 5: Language usage
1Concise writing in business
2Subjective and objective language usage
3Direct and indirect speech
4Active and passive voice
5Taking notes
6Precis writing
7Simple graphic material
8Oral presentations
Part 6: Meetings
1Definition of a meeting
2Types of meetings
3Basic meeting terminology
4Notices and agendas
5Minutes of meetings
6Rectifying errors in written communication
Part 7: Media for concise business communication
1The telephone message
2The fax message
3The telegram
4The internal memorandum
5The formal invitation
6Forms and questionnaires
Part 8: Advertisements and notices
1The AIDA principle
2Classified advertisements
3Display advertisements
4Notices for the
notice board
Part 9: Letters
1Business correspondence
2Employment correspondence
Part 10: Reports
1The format of a report
2Accident reports
3Investigation reports
4Feedback reports
5Progress reports