Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The book is packed with templates for writing and handy tips to make studying easier.

Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The book is packed with templates for writing and handy tips to make studying easier.

Features

  • Focus on plain language with difficult words defined where they are used and a glossary at the back of the textbook.
  • Examples and templates of business letters for students to refer to in the examination.
  • Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.
  • Cartoons, illustrations, diagrams and photos present information visually.
  • Local Examples and Case Studies link theory to industry and bring the content to life.
  • Power Break activities allow for class discussion and revision.
  • Assessment questions at the end of each chapter provides test and exam practice.

Part 1: Basic communication principles
1The importance of effective communication
2The elements of the communication process
3The communication model
4Categories of communication
5Interpersonal communication
6Phatic communication
7Listening skills
Part 2: Interpersonal
relationships and social interaction
1A healthy self-image
2Interpersonal relationships
3Barriers to interpersonal communication and social interaction
Part 3: Organisational communication
1Introduction to organisational communication
2Basic hierarchical structures
3Forms of address
4Means of communication
Part 4: Interviews
1The interview as a communication process
2 Employment interviews
3Hints for the applicant
4Introduction to disciplinary interviews
Part 5: Language usage
1Concise writing in business
2Subjective and objective language usage
3Direct and indirect speech
4Active and passive voice
5Taking notes
6Precis writing
7Simple graphic material
8Oral presentations
Part 6: Meetings
1Definition of a meeting
2Types of meetings
3Basic meeting terminology
4Notices and agendas
5Minutes of meetings
6Rectifying errors in written communication
Part 7: Media for concise business communication
1The telephone message
2The fax message
3The telegram
4The internal memorandum
5The formal invitation
6Forms and questionnaires
Part 8: Advertisements and notices
1The AIDA principle
2Classified advertisements
3Display advertisements
4Notices for the notice board
Part 9: Letters
1Business correspondence
2Employment correspondence
Part 10: Reports
1The format of a report
2Accident reports
3Investigation reports
4Feedback reports
5Progress reports
NATED Business students at N4 level.
  • Management Communication N4 Student book



The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Due to contractual restrictions, we reserve the right not to supply certain territories.