Succeed in Office Practice N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

Succeed in Office Practice N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently.

Features

  • Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.
  • Cartoons, illustrations, diagrams and photos present information visually.
  • Examples, Case Studies and Did You Know boxes link theory to industry and bring the content to life.
  • Key Terms are explained on the page where they are used and a Glossary is included at the end of the book.
  • Key Points highlight core information, which students will find useful when studying.
  • Power Break activities allow for discussion and revision.
  • Assessment questions at the end of each chapter provides test and exam practice.

Part 1: Orientation to the secretarial career
1The secretarial career
2Career opportunities
3The role of the secretary
4Image and grooming
5Personal traits
6Interpersonal skills and human relations
7Career advancement
Part 2: Telephone techniques and telephone aids
1Basic knowledge of telephone systems
2The importance of the telephone in a business
3Telephone aids
4Techniques for receiving calls
5Techniques for making calls
6Emergency services and security
Part 3: Reception and basic etiquette
1The office of the secretary as reception area
2The secretary as receptionist
3Receiving visitors
4Introductions
5Invitations and serving refreshments
6Posture and conduct
7Emergencies
Part 4: Meetings and conferences
1Assisting with meetings
2Organising conferences and seminars
Part 5: Office supplies
1Procedure for purchasing office supplies
2Storage of office supplies
3Stock control and stock records
4Issuing of office supplies
Part 6: Gathering, processing and providing information
1Sources of information
2Setting up an information dossier
3Gathering and processing of information
4Copying and duplicating
5Documenting and channeling information
Part 7: Preparing, collecting, processing and filing documents
1Filing and indexing systems
2Classification of files
3Arrangement of files
4Requirements of a good filing system
5Filing and indexing equipment
6Basic filing procedures
TVET college students in the Management Assistant stream studying Office Practice at N4 level.
  • Office Practice N4 Student Book



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