Part 1: Orientation to the secretarial career
1The secretarial career
2Career opportunities
3The role of the secretary
4Image and grooming
5Personal traits
6Interpersonal skills and human relations
7Career advancement
Part 2: Telephone techniques and telephone aids
1Basic knowledge of telephone systems
2The importance of the telephone in a business
3Telephone aids
4Techniques for receiving calls
5Techniques for making calls
6Emergency services and security
Part 3: Reception and basic etiquette
1The office of the secretary as reception area
2The secretary as receptionist
3Receiving visitors
4Introductions
5Invitations and
serving refreshments
6Posture and conduct
7Emergencies
Part 4: Meetings and conferences
1Assisting with meetings
2Organising conferences and seminars
Part 5: Office supplies
1Procedure for purchasing office supplies
2Storage of office supplies
3Stock control and stock records
4Issuing of office supplies
Part 6: Gathering, processing and providing information
1Sources of information
2Setting up an information dossier
3Gathering and processing of information
4Copying and duplicating
5Documenting and channeling information
Part 7: Preparing, collecting, processing and filing documents
1Filing and indexing systems
2Classification of files
3Arrangement of files
4Requirements of a good filing system
5Filing and indexing equipment
6Basic filing procedures