Part 1: Competency-based training
1Descriptions and concepts
2Competency-based vs norm-based training
Part 2: Facilitating skills
1Facilitation as a concept
2Role of the facilitator
3Facilitation skills
4Facilitation techniques
Part 3: Designing and developing a training programme
1Determining training needs
2Determining the training programme
3Formulating aims
4Selecting content
5Selecting methods
6Selecting training media
7Developing training materials
8Piloting the training programme
Part 4: Practically presenting a training programme
1Facilities, equipment and materials
2Operating the training programme
3Coping with stress
Part
5: Evaluating a training programme
1Introduction to training evaluation
2Purpose of evaluation
3Strategies for evaluation
4Levels of evaluation
5Developing evaluation instruments.
Part 6: Managing a training system
1Training budget
2Training statistics
3Training research
4Computerised training-management systems
5General management principles