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Oxford University Press Southern Africa
Oxford University Press Southern Africa
Marketing Tourism in South Africa 4e - Instructor's Manual
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Marketing Tourism in South Africa 4e - PowerPoint Slides
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Marketing Tourism in South Africa 4e

Description
Marketing Tourism in South Africa offers a solid foundation in marketing theory applied to the unique context of the tourism industry in South Africa. This updated edition is suitable for universities, universities of technologies and colleges where courses in Tourism Marketing are offered as part of a National Diploma in Tourism, a BCom (Tourism) or a Postgraduate Diploma in Tourism.

Key features

  • Graphs, tables and figures showing the latest industry trends and statistics
  • End-of-chapter case studies that explore topical tourism issues
  • More than 150 vignettes to demonstrate real-life current practice and issues
  • Logos and photographs of key organizations and role players, and lists of website links to familiarise the student or practitioner with the tourism industry in South Africa.
  • All tourism statistics, terminology and names of organisations have been updated.
  • Chapter five includes theory on marketing research and supplies an extensive list of secondary research data. It also provides information on questionnaire design and how to write a marketing research report.
  • Chapter seven examines the many different consumer niche tourism markets, from adventure tourism to youth tourism.
  • Chapter fourteen has been updated with theory on social-media applications and viral marketing.
  • Chapter eighteen discusses branding of destinations and marketing of resorts.
  • New case studies cover organisations such as Europcar, Chillibush Events, Surgeon and Safari, Singita Game Lodegs and the Oppikoppi Music Festival - as well as the latest trend, space tourism.

Contents

PART I: Understanding marketing in the tourism industry
1. Marketing principles
2. Characteristics of tourism marketing
PART II: Gathering information for decision-making
3. The tourism marketing environment
4. Tourism marketing planning
5. Tourism marketing research
PART III: Analysing the tourism market
6. Segmentation, targeting and positioning
7. Consumer behaviour in tourism
8. Organisational behaviour in tourism
PART IV: Implementing the marketing-mix strategies
9. Product-offering strategies
10. Pricing strategies
11. Distribution strategies
12. Marketing communications and advertising strategies
13. Sales promotion and personal selling strategies
14. eMarketing and direct marketing strategies
15. Marketing collateral, public relations, and sponsorship strategies
16. Physical evidence, people, and process strategies
PART V: Understanding marketing issues in tourism
17. Service quality through internal and relationship marketing
18. Destination marketing
19. Event marketing
20. Tourism trends and the future of tourism marketing

Go to the online catalogue